To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. A staff member will obtain the relevant history when you arrive, and a discharge time will be set up for consulting with the doctor. We may need to contact you during the drop off period to request authorization for diagnostics or treatment, or to clarify information.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Care Credit and cash.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier.